Refund policy

We offer free standard shipping within the contiguous US on orders of $50.00 or more.

PROCESSING & SHIPPING TIME

Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
UPS Surepost: $8 Expected delivery within 3 to 10 business days

*All shipping charges include processing, packaging and transportation.

**Estimated Delivery Date includes processing and carrier transit time.

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.

Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using UPS Surepost, depending on the destination being shipped. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3-4 business days after your first package arrives to receive the remaining packages. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.

Our warehouse is closed and will not be shipping on the following holidays:

New Years Eve
New Year’s Day
Christmas Eve
Christmas Day
Thanksgiving
4th of July
Labor Day
Memorial Day

TRACKING YOUR ORDER

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.

WHERE DO WE SHIP?

We currently ship to the 48 contiguous United States plus the District of Columbia. We cannot ship to P.O. boxes or APO/FPOs at this time. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.

RETURN FOR REFUND OR EXCHANGE

Returns and Refunds:

Full refunds are available within 30 days of delivery for any unused, unopened items.
Opened or used products can be returned within 14 days for a 50% refund.
Shipping costs are non-refundable.
To initiate a return, contact our customer service team at help@thewonderverselabs.com with your order number and reason for return.
Refunds will be issued to the original payment method within 5-10 business days of return receipt.

Damaged or Defective Items:

If an item arrives damaged or defective, contact us within 7 days for a full refund or replacement.
Please include photos of the damaged item when requesting a return.

Custom or Personalized Items:

Custom or personalized orders are non-refundable.

Let me know if you would like me to modify anything in this draft return policy.